Refund policy

Return & refund policy

We want you to love what you ordered. If something isn't right, you have 30 days from delivery to request a return.

What can be returned

Items must be unworn, unwashed and unaltered, with their tags and original packaging. Please don't cut the blouse piece from a saree or have a readymade blouse tailored before deciding to keep it. Sale items can be returned on the same terms.

What can't be returned

Gift cards
Items that have been altered, tailored or stitched to your measurements
Items marked “Final sale” on the product page

How to start a return

WhatsApp +1 (479) 285-1461 or email jamicouture1@gmail.com with your order number, the item, and the reason for the return.
We'll reply with return instructions and a return label.
Pack the item securely in its original packaging and send it to: Jami Couture Returns, 610 Promise Ln, Wylie, TX 75098, United States.

Parcels sent back without a return request can't be accepted.

Return shipping

The cost of the return label is deducted from your refund. If your item arrived damaged, faulty or wrong, the return is free. Customers in Canada arrange and pay for return shipping, and import duties and taxes paid on delivery can't be refunded by us.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 7 days of delivery with photos of the item and the packaging. We'll look into it straight away and make it right.

Exchanges

To swap for a different colour, size or style, return the original item and place a new order for the one you want. That way the new piece ships right away instead of waiting for your return.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few more days to post it.

Original shipping charges are not refunded, unless the item arrived damaged, faulty or wrong.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at jamicouture1@gmail.com.