FAQ

Can't find your answer? WhatsApp us at +1 (479) 285-1461 or email jamicouture1@gmail.com.

Shipping & delivery

Where do you ship?

Across the United States and to Canada.

How much is shipping?

How long will my order take?

We pack and ship orders within 1–2 business days (not weekends or public holidays). Standard US delivery then takes 3–5 business days, so most orders arrive in 4–7 business days. Express arrives 2–3 business days after dispatch. Canadian delivery times depend on the carrier you choose and are shown at checkout. Each product page shows an estimated delivery date.

Will I pay duties in Canada?

Orders to Canada may be charged customs duties, taxes or import fees on arrival. These are paid by the customer.

How do I track my order?

When your order ships, we email you a tracking number. Tracking can take 24–48 hours to start updating.

Orders & payment

How can I pay?

At checkout you can use Shop Pay, PayPal, Google Pay and the card options shown there. On eligible orders, Shop Pay Installments lets you split the cost into interest-free payments.

Can I change or cancel my order?

Message us within 12 hours of ordering and we'll do our best. Once an order has shipped it can't be cancelled, but you can return it under our return policy.

Can I order on WhatsApp?

Yes. Send us the product name or link at +1 (479) 285-1461 and we'll help you place the order.

Do you have a welcome discount?

Yes. Join our email list at the bottom of any page and get 10% off your first order. Your code appears as soon as you sign up.

Sarees & blouses

Does the saree come with a blouse?

Most of our sarees include an unstitched blouse piece. When a saree comes with a ready-stitched blouse, the product page says so. Model photos sometimes show a styled blouse for display; the product description always lists exactly what's included.

How long is a saree?

5.5 metres (about 6 yards), the standard length for all common draping styles. Sarees are free size.

Are fall and pico done?

Our sarees arrive without fall and pico unless the product page says otherwise.

Do you sell ready-to-wear blouses and petticoats?

We sell fully stitched, ready-to-wear blouses. See the Blouses collection. We don't sell petticoats (inskirts) at the moment.

Will the colour match the photos?

We photograph every piece ourselves, but screens show colour a little differently, especially zari and tissue fabrics that shimmer. If colour matters for an occasion, WhatsApp us and we'll send extra photos in daylight.

Sizing & fit

What size are the readymade blouses?

Standard size 38 (bust 38 inches), with extra seam allowance so a tailor can let it out to 40–42 inches. Sleeve length varies by style and is listed on each product page.

What about gowns, bangles and rings?

Gowns and Anarkalis come in L and XXL. Bangles come in 2.4, 2.6 and 2.8, and openable kadas are free size. Rings sit on an adjustable band. Full details are in our Size guide.

Care

How do I care for silk and zari sarees?

Dry cleaning is recommended. Store sarees folded in a breathable cotton bag, away from sunlight and perfume, and refold silk every few months to protect the zari. For jewelry, keep pieces dry and store them separately. More in our Care instructions.

Returns & exchanges

Can I return an item?

Yes, within 30 days of delivery, if it's unworn, unwashed and unaltered, with tags and original packaging. Sale items follow the same terms. Only items marked “Final sale” can't be returned. Message us first to start a return.

Who pays for return shipping?

We email you a prepaid return label and take its cost off your refund. If your item arrived damaged, faulty or wrong, the return is free.

My item arrived damaged or wrong. What now?

Contact us within 7 days of delivery with photos of the item and the packaging, and we'll make it right.

Can I exchange for a different colour or size?

The quickest way is to return the item and place a new order for the one you want. That way it isn't held back while your return travels.

Full details: Return & refund policy.